Shipping Policy

Processing

Most orders are processed and shipped within 3-5 business days. Major launches and restocks may take longer. We send a dispatch confirmation with tracking information after the parcel leaves our fulfilment team.

Estimated delivery

• United States: normally 7-15 business days after dispatch.
• International destinations: normally 10-15 business days after dispatch.

Customs clearance, local carrier conditions and peak seasons can extend these estimates. Customers are responsible for providing a complete address and for import duties or customs charges required by the destination country.

Tracking

Carrier tracking can take 2-4 days to show the first scan. Use the Track Order page with your order number and billing email. Contact support if no tracking update appears after that period.

Damage or order issues

If an item arrives damaged or incorrect, contact us within 10 days of delivery. Include clear photos and a short video of the item and packaging so the team can review the issue.

Changes, cancellation and returns

Contact us as soon as possible if an address or item is incorrect. Once an order has shipped, it cannot be changed or cancelled. Limited and prepared-for-order items are generally final sale unless the delivered item is damaged or incorrect.