Returns & Exchanges
Returns, changes and cancellation
Review the rules for your purchase below. These terms do not limit rights provided by applicable consumer law.
| Purchase | Change of mind | Damaged or incorrect delivery |
|---|---|---|
| Regular merchandise | Limited and prepared-to-order items are generally final sale. Request any change or cancellation as soon as possible; prepared or dispatched orders may no longer be changeable. | Report the issue within 10 days of receipt so it can be reviewed. |
| Magic Scoop, Magic Ball & blind boxes | Random assortments are final sale. Specific items and duplicates cannot be guaranteed. A preference does not turn the assortment into a custom order. | Damaged or incorrect items can be reported within 10 days of receipt for review. |
| Electronics | No change-of-mind return, subject to applicable consumer rights. | Quality issues, damage or an incorrect delivery can be reported for review. Report delivery issues within 10 days of receipt. |
Information for an order issue
Keep the packaging, your order number, clear photos and a short video showing the issue. Owlpost will review the information and agree on the next steps. This page does not promise an automatic refund or replacement.
Returned parcels
If a parcel returns because of an incomplete address or missed collection, the original delivery cost may not be refundable and a further delivery charge may apply, subject to applicable law.
Contact Owlpost
For questions about products, delivery or your order, email owlpost527@gmail.com. Include your order number if you have one. Please do not email card numbers or passwords.